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delivery and returns

Delivery Times (UK Mainland)

  • Many items are despatched the same or next working day. However, due to the variety of items we sell we sometimes take a bit longer. Your shopping basket may show a 'despatched by' date. Most of the time we will send your parcel before this date. Delivery is by Royal Mail's 1st Class (or 24) service.
  • Around 90% of UK orders are delivered within one working day of the despatch date.

General Information

  • You can always see the delivery charges as soon as an item is placed in your shopping basket.
  • Our maximum UK delivery charge is £4.99. This is based on weight.
  • Cards & wrap are delivered free when you spend £15 - everything else when you spend £45.
  • You can add or remove items from your shopping basket to see the effect this has on delivery charges.
  • SPECIAL DELIVERY is usually available for most items and to most UK locations. Details
  • Full details are shown below:

Delivery Charges (UK Mainland)

Item Delivery Charge
Free Delivery
 
Delivery Method Notes
Individual Greeting Cards
and Gift Wrap
£0.75  SPEND £15 Royal Mail 1st Class Applies to individual
cards only and
not to packs
Everything Else Calculated by parcel weight 
MAXIMUM CHARGE £4.99
SPEND £45

Royal Mail 1st Class
(signed for over £25)
or courier service 

Delivery charge is
based on the total
package weight

Delivery Times (Jersey, Guernsey and Isle of Man)

  • Although most orders are despatched the same or next working day, due to the variety of items we sell we sometimes take a bit longer. Your shopping basket will show the worst-case scenario and most of the time we will send your parcel before this date. 90% of items under 2kg are delivered within one day of despatch.

Delivery Charges (Jersey, Guernsey and Isle of Man)

Item Delivery Charge Free Delivery Delivery Method Notes
Cards &
Wrap
£0.75 Spend £15 Royal Mail 1st Class Applies to individual
cards only
Packages
up to 2kg 
Up to a maximum
of £4.99
Spend £45

Royal Mail 1st Class  

Delivery charge is
based on the total
package weight
Packages
over 2kg
Contact us N/A Courier Service

It may be worthwhile
to split a heavy order

 

Delivery Times (Europe)

  • Although most orders are despatched the same or next working day, due to the variety of items we sell we sometimes take a bit longer. Your shopping basket will show the worst-case scenario and most of the time we will send your parcel before this date. Delivery is usually 3-5 working days from despatch.

Delivery Charges (Europe)

Item Delivery Charge Delivery Method Notes
Cards and gifts:
Packages up to 2kg
A sliding scale
based on weight
Royal Mail: Airmail   You can always see the
delivery costs in your
shopping basket
Packages over 2kg
or 600mm
Please Contact Us
for delivery times
and charges.
Courier Service  

 

Delivery Times (Worldwide) (We are very sorry but we cannot deliver to USA and Canada)

  • Although most orders are despatched the same or next working day, due to the variety of items we sell we sometimes take a bit longer. Your shopping basket will show the worst-case scenario and most of the time we will send your parcel before this date. Delivery is 5-7 working days from despatch.

Please note that although Airmail ensures a quick delivery, it can be expensive. There is a cheaper alternative, but it is very slow. We don't now provide this option automatically. If you would like an estimate for your order via surface-mail please Contact Us and we will provide you with price and delivery times.

Worldwide delivery (We are very sorry but we cannot deliver to USA and Canada)

Item Delivery Charge Delivery Method Notes
Cards and gifts:
Packages up to 2kg
A sliding scale
based on weight
Royal Mail: Airmail You can always see the
delivery costs in your
shopping basket.
Packages over
2kg or 600mm
Please Contact Us
for delivery times
and charges.
Courier Service  
 

    Special Delivery

    • Special Delivery is usually available and covers most purchases.
    • Special delivery is a Royal Mail Service guaranteeing delivery by 1pm next working day to most UK destinations.
    • Our cut-off time is usually 1pm, but may be later: Please contact us if your delivery is urgent.
    •  E.g. orders placed by 1pm on a Wednesday will arrive before 1pm on Thursday. An order placed at 2pm on Friday, will arrive before 1pm on Tuesday.
    • The delivery date will be shown in your shopping basket.
    • Special delivery is available to most UK destinations. Entering your postcode in your shopping basket will enable you to check if your area is covered.
    • If your postcode appears not to be covered, it is likely that other Special delivery services are available (e.g. 5pm, 2 working days etc). Please contact us and we will be able to give you details and arrange the service.
    • Special Delivery is covered by Royal Mail's terms, conditions and limitations.

    Delivery Policy 

    We have no hidden charges. You will always be able to see the full delivery charges at any stage during shopping or checkout. 

    For payments through PayPal totalling over £50 we can only deliver to the account holders address. Please contact us if this causes a problem. 

    • Tattypuss will select the most appropriate delivery method for your purchases. Your order may (rarely) be despatched in more than one batch.
    • The contents and value of your order, and your delivery address may affect the delivery services available.
    • Delivery times may be affected by your delivery address.

    Returns

    • Tattypuss complies with all legislation in relation to the sale of goods and distance selling.
    • If your purchase is damaged or not as described please contact us and we will arrange a full refund or replacement.
    • If you are not happy with your purchase for any other reason, please contact us within 7 days or receipt.  We can offer a refund or replacement.
    • If it appears reasonable to return anything not covered by the above, please contact us and we will be able to help in almost every case.

    Cancellations

    • You are always able to cancel your order prior to shipping. There will be no charge in these circumstances, and if you have already paid, your payment will be refunded.
    • Please cancel your order using the 'contact us' form. It is fine to cancel by phone, but if you are diverted to our answer phone it is possible that your order will be despatched before we retrieve your message.

    Circumstances beyond our control

    • Tattypuss can have no liability to you where circumstances beyond our reasonable control result in failure or delay to delivery, or damage or defect to goods. However we will do anything reasonable to prevent, minimise and rectify any such occurrences.
    This policy does not affect your legal rights.
     

    Tattypuss: Clear and simple Terms & Conditions.